KnowNow AI Admin

{{ loginError }}

KnowNow AI Admin

{{ analytics.total_conversations || 0 }}
Conversations
{{ analytics.total_messages || 0 }}
Messages
{{ analytics.total_emails || 0 }}
Emails Handled
{{ analytics.escalated_emails || 0 }}
Escalated
{{ analytics.total_kb_docs || 0 }}
KB Documents
{{ analytics.total_kb_chunks || 0 }}
KB Chunks
{{ c.channel }} {{ c.session_id.slice(0,8) }}... {{ c.customer_email }}
{{ formatDate(c.created_at) }}
{{ c.message_count }} messages
No conversations yet
{{ m.role === 'user' ? 'Customer' : 'AI' }} — {{ formatDate(m.created_at) }} 
{{ m.content }}

Add to Knowledge Base

{{ ingestResult.msg }}
Add Manual Content
{{ d.title }}
{{ d.doc_type }} · {{ d.chunk_count }} chunks · {{ d.source_url.slice(0,50) }}
No documents
{{ e.was_escalated ? 'Escalated' : 'Auto-sent' }} {{ e.subject }}
{{ formatDate(e.created_at) }}
From: {{ e.from }}
View details
Original Email
{{ e.body }}
AI Response
{{ e.ai_response }}
Reason: {{ e.escalation_reason }}
No email logs yet

Public Bot Prompt (knownow.com.au — sales & features)

Internal Bot Prompt (logged-in users — support & how-to)

Email Response Prompt

Saved!